OB/GYN Offices Patient Resources

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Patient Resources

We understand the modern world and the important role the working woman plays in it, so we have created a medical model tailored to your busy life and schedule. From our online patient portal to our fireplaces and chocolates on every pillow, you, your time, and your health are our priorities. We offer personalized care provided by all-female highly experienced physicians and women’s health specialists, multiple convenient locations, the latest technology and one goal – your optimal health.

New Patients

Your Patient Benefits

In addition to our compassionate approach to personalized care in which a system rotates around the patient and provides all services in real time at one location, here are some other benefits our patients enjoy:

  • Offices at four convenient locations
  • All-female OB/GYN specialists
  • Doctors available 24/7 (on call)
  • Access to OB/GYN specialists at the Gynecology Emergent Care Center, open 24/7 for any early pregnancy and GYN emergencies – no appointment required
  • Diagnostics, lab tests, imaging, surgical procedures – all services in real time and at one location
  • Access to the GYN Surgical Institute seven days a week and expedited intake in case of an urgent surgical procedure
  • Access to the CWC Midwifery Program
  • Complementary support programs and services for pregnant patients (Health Coach Program & Free 4D Ultrasound)
  • Online Patient Portal that allows you to request refills, review lab results, schedule appointments, manage your personal and health info, pay bills and much more
  • Ambassador/referral program with store gift cards of your choice for you and your family and friends
  • Monthly newsletter about the latest topics in Women’s Health

The Patient Portal offers a convenient and confidential way to coordinate your health needs with our practice.

Create Account If you are a Complete Women Care patient you can click here to access your Patient Portal by using your email address and password.

Log in to your Patient Portal If you are a Complete Women Care patient and have a PIN instead of a password, please click here. I have a PIN instead of Password If you have not used the Patient Portal before, you can click here to create an account at any time. Cannot Log in If you have forgotten your password, please click here.

If you do not know your username and need help logging in, please call our office at 562-424-8422 and we will do our best to help you.

With your Patient Portal Account you can:

  • Review your lab and test results
  • Request refills
  • Research health topics
  • Pay and review your bills and much more!

Schedule Your Appointment

Schedule Online Can’t talk right now? Schedule online! It’s fast, convenient and available 24.7.

Call Our Office Want to speak to someone immediately? Call us 24/7 at 562-424-8422 or chat with us.

Request Call Back Want to schedule when it’s more convenient for you? Request a call back!

Welcome to Complete Women Care.

Once you come to our office you will be asked to sign in and take a seat. While you are waiting, our front office personnel is:

  • Checking you in
  • Preparing your documents for the doctor
  • Checking if you have filled out your paperwork online
  • Checking if your insurance data is correct and verified
  • Preparing documents for you to sign

Your copay will also be collected at check in as well as any other fees that apply to your visit.

Once we have completed the paperwork, you will be asked to come to the doctor’s office to meet your new doctor in person. In the doctor’s office your doctor will go over your health history and will ask you questions related to your health and lifestyle. You will also be able to discuss your concerns.

After that, you will be called into the exam room. A nurse will take you to the exam room and take your vitals. She will look at your health history again to make sure that all medications, therapies, and/or surgeries that you had in the past are entered correctly. After that the doctor will come in and perform your exam.

If your doctor has called in a prescription to your pharmacy, please keep in mind that the pharmacy needs time to prepare your medication.Our system sends this information electronically, so your medication might not be ready to pick up right away. We suggest waiting until the next day to pick up your medication if not instructed differently by your doctor or nurse.

If you need a follow up appointment, an ultrasound, or a surgical procedure, our front office personnel will schedule all further appointments with you at checkout.

HMO Authorizations

If your health insurance plan is an HMO, or Health Maintenance Organization, you probably know that your primary care physician coordinates all of your health care services. Your doctor keeps track of all your medical records and provides routine care.

For most, but not all, HMO plans you’ll need a referral from your primary care physician before you can see any other health care professional,including a gynecologist (except in an emergency). If your plan requires a referral and you don’t get one, your insurance won’t cover the cost to see the specialist.

Referrals are usually valid for 90 days (with the exception of pregnancy). You do not need a referral for a routine Well Woman Exam.

We recommend contacting your insurance to get more details on how your referring process works.

Established Patients

The Patient Portal offers a convenient and confidential way to coordinate your health needs with our practice.

With your Patient Portal Account you can:

  • Review your lab and test results
  • Request refills
  • Research health topics
  • Pay and review your bills and much more!

LOG IN TO YOUR PATIENT PORTAL
If you are a Complete Women Care patient you can click here to access your Patient Portal by using your email address and password.

I HAVE A PIN INSTEAD OF A PASSWORD
If you are a Complete Women Care patient and have a PIN instead of a password, please click here.

CANNOT LOG IN
If you have forgotten your password, please click here.
If you don;t know your username and need help logging in, please call  562-424-8422 and we will do our best to help you.

Requesting Your Refills

You can request your refills by:

  • Using your Patient Portal Account

This is the fastest way for your request to be processed. Simply log in to your patient portal account, click on the “Compose a New Message” link, choose prescriptions and refills from the drop down menu, and tell us what medication you need refilled.

  • Calling our office

You can also call our office at562 424 8422 and a nurse will help you with your prescription requests.

  • Chatting with us 

Refills can also be requested trough our online chat that is available 24/7.

Obtaining Your Lab Results

  • If your lab results are normal they will be sent to your patient portal.
  • If your lab results are abnormal you will receive a call from one of our medical assistants or patient coordinators asking you to schedule an appointment to discuss your results with your provider

Requesting a Breast Pump

If you would like a breast pump, please follow these steps:

Contacting your Insurance

Contact your health insurance and ask what’s covered, how to get it, and what forms you need to fill out. Sometimes you may not even need to get a prescription from the doctor. Good questions to ask the insurance customer agents:

  • What breastfeeding-related benefits does my plan offer?
  • What types of pumps are covered?
  • Can I get a specific brand of pump?
  • Is rental of an electric pump covered?
  • Do I need to buy or rent my breast pump from a certain supplier (i.e., a specific pharmacy, retailer, or medical supply company)?
  • Do I need a prescription from my doctor for my pump?

If You Need a Prescription

If insurance requires a prescription from the doctor, ask who is the specific medical supply company (sometimes called a “durable medical equipment” supplier, or DME), then create the order in Athena by clicking on “DME” and put the “supplier” info, otherwise the doctor can’t send it electronically. If your insurance doesn’t normally pay for an electric pump, they may be more likely to cover it if you are pumping for medical reasons, such as:

  • If the baby is a preemie
  • If the baby has other medical conditions that make it difficult for you to nurse

If You Have Milk Supply Issues

If any of these apply to you, let us know as you will will likely require a doctor’s note stating that an electric pump is medically necessary. And we will help to provide more specific diagnosis code to see if the pump can be covered or with a co-pay.

State Disability Insurance and Paid Family Leave

California State Disability Insurance provides short-term benefits to eligible California workers who suffer a loss of wages when they are unable to work due to a non-work-related illness, injury, or pregnancy. The SDI program is state-mandated and funded through employee payroll deductions. Workers covered by SDI are covered by two benefits: Disability Insurance (DI) and Paid Family Leave (PFL).

To learn more about SDI and PFL please visit http://www.edd.ca.gov/

Length of SDI Benefits that You Can Claim During Pregnancy

The usual disability period for a normal pregnancy is up to four weeks before the expected delivery date and up to six weeks after the actual delivery. However, our doctors may certify a longer period if the delivery is by Cesarean section, if there are medical complications, or if you are unable to perform your regular or customary job duties.

Visit the EDD FAQ site for pregnancy (http://www.edd.ca.gov/disability/FAQ_DI_Pregnancy.htm)

How the claiming process works:

  1. Register for SDI online and CREATE AN ACCOUNT
  2. Fill out all necessary information
  3. Chose the option to FILE A NEW CLAIM
  4. Once you have filed a new claim you will receive a receipt
  5. Call our office or email us your receipt number. You can email us at [email protected] or call 562 634 8812.

After we have received your claim receipt we will be able to see it online. We will review all information related to your medical condition and dates. We then fill out the physician’s portion of it and submit it to EDD. Please allow our office 72 hours to process your request. You will be informed once we have completed our part of the claim.

A processing fee of $25 will be collected for this service.

All CWC patients enjoy the benefit of having a doctor from our team on call 24/7.

If you need to speak to a doctor after-hours, please call our office at 562 424 8422.We will page our doctor and you will receive a call back shortly.

In case you have an emergency and need to see a doctor right away, please note that our GYN Emergent Care Center, specialized in GYN and early pregnancy needs, is open seven days a week and walk-ins are welcome.

GYN Emergent Care Center

3711 Long Beach Blvd., Suite 101B

Long Beach, CA 90807

Call: 855 376 2496

Hours: 27/4

Click here to learn more about our GYN Emergent Care Center.

If you are having a life threatening emergency or need to see a doctor when all of our facilities are closed, please call 911 or go to the closest emergency room

YOUR SURGICAL GUIDE FOR HOSPITALS

If your doctor has recommended that a surgical procedure would be the best option for your current health condition, here is how the process of scheduling your surgery will work.

HOSPITALS WE ARE AFFILIATED WITH

If for whatever reason your surgery can not be performed at out Specialized GYN Surgical Institute please note that all Complete Women Care Physicians are affiliated with Long Beach Memorial Medical Center and Lakewood Regional Medical Institute.

GYN SURGICAL INSTITUTE

3711 Long Beach Blvd., Suite 700

Long BeachCA 90807

Phone:  562 242 258

LONG BEACH MEMORIAL MEDICAL CENTER

2801 Atlantic Avenue

Long BeachCA 90806

Phone:  562 933 2000

LAKEWOOD REGIONAL MEDICAL CENTER

3700 E South Street

LakewoodCA 90712

Phone: 562 531 2550

PRE-OPERATIVE APPOINTMENT

You will have your pre-operative appointment with your doctor during which you will discuss the options for your surgery and the whole surgical procedure will be explained to you. During your pre-operative appointment you will be asked to sign all necessary consent forms related to your procedure.

REAL TIME SCHEDULING WITH YOUR SURGICAL COORDINATOR

During your preoperative visit, your doctor will call one of our surgical coordinators. With your surgical coordinator, you will discuss the following:

  • The next available date for your procedure (you will receive a tentative date).
  • Before we can schedule your procedure, your insurance benefits have to be verified. Depending on your insurance and your plan, this process usually takes one to two business days.
  • After your benefits are verified, you will receive a call from your Surgical Coordinator who will give you options on where your surgery can be performed. Depending on your benefits, your procedure will be performed at our GYN Surgical Institute or at a local hospital.
  • The surgical coordinator will then schedule your procedure at the facility that you have chosen.This process takes one to two business days.
  • The surgical coordinator will schedule your pre-surgery visit with our physician’s assistant and will make sure that you have signed all necessary paperwork.
  • The surgical coordinator will schedule your post-op appointment with your surgeon.
  • You will receive an email from our Surgical Coordinator with detailed instructions regarding how to prepare for the surgery and all other information related to the day of your procedure.

If your procedure is scheduled at our GYN Surgical Institute, you will also receive a call from our anesthesiologist who will answer your questions related to anesthesia. You can also expect a call from our nursing team within 24 hours after your discharge to make sure that you are feeling alright.

NEED MORE INFO?

For all questions in regards to your surgical procedure please contact one of our Surgical Coordinators at 562 242 2500.

Medical Records & Forms

As a patient, you can do the following:

  • Review the information in your medical records by using your Patient Portal Account.
  • Request a copy of your medical records. This often involves a fee.
  • Request that your medical records be released to someone else.

We take every precaution to keep these records secure and in order. Our Notice of Privacy Practices explains the ways we may use or disclose (release) your medical records. Note: To protect the confidentiality of our patients, we can only fax medical records in extreme emergencies. Please plan ahead to leave enough time for records to be mailed.

Have your medical record copies sent from Complete Women Care to someone else:

To have your records sent to another healthcare provider or facility, please fill out our Release of Records form. To prevent fraud, this form needs to be returned in person to our office and signed in our office.

Have your medical record copies sent to Complete Women Care:

To have your records sent to Complete Women Care from another provider or facility, please fill out our Release of Records form and give it to the provider or facility that will be sending the record. Please note that the health care provider’s office that will be sending your information may have additional requirements when authorizing records to be released to Complete Women Care.

Consent for Medical Treatment of a Minor:

Fill out our Authorization to Consent to Medical Treatment of a Minor Form. To prevent fraud, this form needs to be returned in person to our office and signed in our office.

Consent for Medical Treatment of a Minor:

Forms that are requested by a patient take a considerable amount of staff time to process.

Please note that our office is charging the following amounts for forms:

  • For EDD, Work Disability, or other government related forms, a charge of $25 per form will apply.
  • For forms that require a company letterhead such as a “Return to work authorization” a charge of $15 per form will apply.
  • Forms for WIC will incur a charge of $5 per form.

Insurance & Billing

Insurances We Accept

Aetna
Anthem
Beech Street Network
Blue Shield of California
Caremore
Cigna
First Health
HealthSmart
Covered California
Humana
ILWU
Medicare MultiPlan
Pacific HealthCare IPA
Tricare
United Healthcare PacifiCare
Blue Cross
Meritan ( Aetna Product)
HealthNet
Coresource ( Aetna Product)
First Choice
GEHA
Oxford
Pinnacle

VERIFICATION OF YOUR BENEFITS Our verification team does the best it can to verify benefits for all of our patients as a courtesy. Unfortunately, the information received is not always the most current or correct. It is best that you are completely familiar with your benefits.

WE ACCEPT CARE CREDIT CareCredit is a healthcare credit card designed for your health, and wellness needs. It’s a way to pay for the costs of many treatments and procedures and allows you to make convenient monthly payments. CareCredit is accepted at over 200,000 providers nationwide for LASIK and Vision Care, Cosmetic and Dermatology Procedures, Dentistry, Veterinary, Hearing Care and other specialties. CareCredit is now also accepted at select retail locations.* For complete details of healthcare financing terms, please review the CareCredit account agreement within the application.

APPLY FOR CARE CREDIT

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BILLING FAQS

  • Is my yearly Well Women Exam Covered by my insurance?

Most insurance companies will pay for a Well Woman Exam once per year, so make sure you schedule your next Well Women Exam at checkout in our office or by calling 562 424 8422. It is always best to verify your benefits directly with your carrier.

Scheduling your appointment one year ahead may seem too far in advance, but this will set a tickler in our system and you will receive a notice from our office to remind you that you are due for your Well Women Exam. You can always reschedule your appointment at a later date.

  • Do you accept my insurance?

We welcome most health insurance plans. You can take a look at the list of insurance plans that we accept here. To ensure that we accept your specific plan, we encourage you to contact your insurance company directly. You can also contact our Billing Department at 562 424 8422.

  • If Complete Women Care is “out of network,” may I still go there?

Yes. However, you may be required to pay a larger deductible or a greater portion of your bill. Be sure you understand your health plan’s “out-of-network” options. You can also always be seen as a cash patient at any of our offices.

  • How can I be sure my insurance provider will pay my bills?

Some health plans require certain services to be authorized, or pre-certified, before the patient receives them. Other health plans require the patient to notify them within a certain period of time after services are rendered. Know your health plan’s requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly. You also may call our billing department to discuss insurance payment concerns.

  • I have no insurance. How much will my visit cost and when am I expected to pay?

If you call us prior to your visit and let us know why you are coming in, we can ESTIMATE the cost of your visit. We cannot guarantee any fees until after you have had your appointment. Payment is expected at the time of service.

  • Do you offer any discounts for self-pay patients?

Yes, we offer an affordable cash fee schedule.

  • How will I know how much I owe?

Your insurance provider will send you an Explanation of Benefits (EOB) notice that details the amount it has paid, any non-covered or denied amounts, and the remaining balance that you are responsible for paying Complete Women Care. Review your EOB carefully, compare it to your Complete Women Care billing statement, and call your insurance provider or a Complete Women Care billing representative right away if you have questions or concerns.

Important Note: Many health plans require patients to pay a co-payment or deductible amount that may be due at the time of check in at our office.

  • How often will I receive a statement?

Statements are issued monthly. You will receive a statement every month up to 60 days. At 90 days, a first collection letter will be sent and your account will be placed on hold.

  • What if there is a mistake on my statement?

If you have billing questions please call the Complete Women Care Billing Department weekdays between 8 a.m. and 4:30 p.m.

  • What does “adjustment” mean?

An “adjustment” refers to the portion of your bill that your doctor has agreed not to charge you.

  • Why do you need a copy of my insurance card and driver’s license?

We need a copy of your current insurance card to ensure that the correct information is obtained to file your claim. We will also require a state-issued ID at the time of your visit to prevent fraud. We will also need a valid (non-expired) ID for anyone paying for our services with a check.

  • What happens if I arrive at my appointment without my insurance card?

You may be asked to reschedule your appointment or pay in full for your visit.

  • Do I have to provide your office with my insurance coverage through my employer even if I choose to only use my spouse’s insurance due to better coverage?

Yes, you have to provide our office with your primary insurance through your employer. All medical services have to be filed with your insurance coverage through your employer first.

  • Does Complete Women Care bill secondary insurances?

Yes, we are dedicated to helping you receive full benefits from your insurance provider. You will be asked to provide complete insurance information upon registration. Be sure you have a copy of your insurance cards at that time. As a service to you, we will submit secondary claims along with required EOBs to your insurance provider. However, if your insurance provider doesn’t make a payment within 60 days, we will ask you to pay the amount owed. We will not file tertiary insurance claims.

  • What if I cannot pay the amount I owe in full?

Call Complete Women Care Billing Department and inquire about being set up on a payment plan. We will be happy to work with you to set up a mutually agreeable payment. Partial payments made toward your balance will stop collection activity only if you have made payment arrangements with us.

  • May I pay my bill with a credit card?

Yes. For your convenience, Complete Women Care accepts cash, credit cards, personal checks, debit cards and money orders.

  • Can I pay my bill online?

Yes. You can pay your bill online by using your patient portal account.

  • Is there a fee for a returned check?

Yes, there is a $30.00 fee for a returned check plus the amount of your original check.

  • Should I contact your office if my insurance has changed or if I am no longer insured?

Yes, you should contact our billing office with any insurance changes or cancellation of coverage. Failure to inform us of any changes may result in you having to pay in full for your medical services.

  • Is your online bill pay through the Patient Portal a secure site?

Yes, it is a secure site. You may contact our Billing department to verify your payment was accepted.

  • Is there a no show fee?

Yes. We ask our patients to cancel their appointments 24 hours prior to the scheduled visit. If you do not show up for your appointment without letting us know we will have to charge you a $50 no-show fee.

  • What are the benefits of keeping a credit card on file?

Complete Women Care, GYN Emergent Care Center, and GYN Surgical Institute offer a credit card on file program that makes billing a much smoother process. Keeping a credit card on file also prevents your account from being blocked or going into collections for something as simple as forgetting to pay your co-pay. In the event of an emergency visit at our CWC Emergent Care Center, it is often difficult to go to the front desk, register, discuss billing options, etc. Having a credit card on file streamlines the check-in process which enables you to see your physician immediately.

At Complete Women Care, we want you to be fully informed and confident about the services and fees in our offices.

If you have an insurance plan please click here to see if we are contracted with your carrier. If you are a self-funded (uninsured) patient, please see our fee schedule below. Please note that we also accept CareCredit.

Well Woman Exam Established Patient $ 130.00
Well Woman Exam New Patient $ 230.00
Problem Visit New Patient $ 220.00
Problem Visit Established Patient $ 120.00
OB visit New Patient $ 360.00
Global OB Care with vaginal delivery Established & New Patient $ 2,300.00
Global OB Care with C-Section Established & New Patient $ 2,500.00
Ultrasound Established & New Patient $ 125.00

Online Request

Schedule Online

complete women care
SCHEDULE ONLINE

Can’t talk right now? Schedule online! It’s fast, convenient, and available 24/7.

CALL OUR OFFICE

Want to speak to someone immediately? Call us 24/7 at 562 424 8422

REQUEST CALL BACK

Want to schedule when it’s more convenient for you? Request a call back!

CHAT WITH US

Need real time help online?  Our Patient Coordinators are here to chat with you.