Emergent Care Center (ECC) Patient Resources
ECC Patient Resources
The GYN Emergent Care Center is the first of its kind in California. It houses the latest technology necessary to provide onsite labs, imaging, diagnostics, and emergency surgery, if needed, including highly-specialized single incision, 3-D procedures. Unlike other facilities that treat immediate symptoms only, the GYN Emergent Care Center stabilizes the condition, solves the problem and provides a plan of care.
The wait-time in our center is less than 30 minutes and it is open 24/7.
Gyn Emergent Care Center Patient Resources
The safest place to be in an emergency is a place where OB/GYN specialists are supported by the latest technology.
OB/GYN and breast emergencies are serious and must be treated immediately by OB/GYN specialists.
You should visit the GYN Emergent Care Center if you are experiencing any:
- Irregular or heavy bleeding
- Pelvic pain
- Vulvar pain
- Pain while urinating
- Vaginal/vulvar itching
- Abdominal/pelvic swelling
- Nausea and vomiting
- Abnormal cramping
- Possible STDs
- Any other unusual pelvic/abdominal symptoms
You should call our office or just walk in if you have pus draining from the breast, red streaks extending toward your arm or chest, dizziness, fainting, or confusion related to breast pain, as well as shaking, swelling or any other unusual symptoms or pain in your breasts.
For those with a busy schedule
With today’s busy schedules that include overseeing work, the household, children and all other activities, women put themselves and their health at the bottom of their to do list. In most cases, it’s the lack of time during the week that’s to blame.
We are open 24/7
Please keep in mind that we are a facility that specializes in gynecological care and that for all life-threatening emergencies (allergic reactions to food, animal or bug bites, broken bones, chest pain, constant vomiting, continuous bleeding, severe shortness of breath, deep wounds, weakness or pain in a leg or arm, head injuries, etc.) you should call 911 or go to the closest emergency room.
Thank you for choosing GYN Emergent Care Center for your emergency visit
To make your wait time in the center as short as possible we kindly ask you to complete paperwork prior to your visit if possible. If you can not complete your paperwork before you walk-in you will be asked to complete it in the center online or you will be given paper forms.
- New Palatines
- Established Patients
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Welcome to Complete Women Care.
Once you come to our office you will be asked to sign in and take a seat. While you are waiting, our front office personnel is:
- Checking you in
- Preparing your documents for the doctor
- Checking if you have filled out your paperwork online
- Checking if your insurance data is correct and verified
- Preparing documents for you to sign
Your copay will also be collected at check in as well as any other fees that apply to your visit.
Once we have completed the paperwork, you will be asked to come to the doctor’s office to meet your new doctor in person. In the doctor’s office your doctor will go over your health history and will ask you questions related to your health and lifestyle. You will also be able to discuss your concerns.
After that, you will be called into the exam room. A nurse will take you to the exam room and take your vitals. She will look at your health history again to make sure that all medications, therapies, and/or surgeries that you had in the past are entered correctly. After that the doctor will come in and perform your exam.
If your doctor has called in a prescription to your pharmacy, please keep in mind that the pharmacy needs time to prepare your medication.Our system sends this information electronically, so your medication might not be ready to pick up right away. We suggest waiting until the next day to pick up your medication if not instructed differently by your doctor or nurse.
If you need a follow up appointment, an ultrasound, or a surgical procedure, our front office personnel will schedule all further appointments with you at checkout.
If your health insurance plan is an HMO, or Health Maintenance Organization, you probably know that your primary care physician coordinates all of your health care services. Your doctor keeps track of all your medical records and provides routine care.
For most, but not all, HMO plans you’ll need a referral from your primary care physician before you can see any other health care professional,including a gynecologist (except in an emergency). If your plan requires a referral and you don’t get one, your insurance won’t cover the cost to see the specialist.
Referrals are usually valid for 90 days (with the exception of pregnancy). You do not need a referral for a routine Well Woman Exam.
We recommend contacting your insurance to get more details on how your referring process works.
Insurance & Billing
Insurance & Cost of Visit
Most emergency visits to the CWC Emergency Center are covered by insurance. To ensure that your emergency is completely covered by your insurance, we encourage you to become familiar with your insurance plan or to call your insurance directly to understand your benefits. Depending on your insurance, a payment in the form of your co-insurance, deductible, and/or a copay may apply.
If you are a self-paying patient, you will be provided with all fees that apply to your visit after you are triaged.
There will be two separate charges for your visit:
- Professional physician service from Complete Women Care. For questions about the professional service fee, please call the CWC Billing Department at 562 424 8422 ext. 6004
- Facility fee(s) from CWC Emergency Center. If you have questions about facility charges, please call the EC Billing Department at 310-469-5111.
Understanding the Billing Procedure
After you are done with the triage process and once our team knows what needs to be done, our patient coordinator will collect your insurance information. She will verify your benefits and, depending on your insurance, a payment in the form of your co-insurance, deductible, and/or a copay may apply. Usually, the ER copay amount is noted on the back of your insurance card.
She will also let you know if any other charges apply to your visit. Co-pays are collected at time of visit.
- Are my emergency visits covered by my insurance?
As a part of the health care reform law, also known as the Patient Protection and Affordable Care Act (PPACA), there are several changes to how emergency room visits are covered.Insurers cannot require a prior authorization for emergency services, even if provided by an out-of-network provider.Insurers cannot charge higher co-payments or coinsurance for emergency services at an out-of-network provider.
Balance billing is not prohibited, but a “reasonable amount” must be paid before you are responsible for paying the balance of a bill.
Emergency services must be provided without regard to any other term or condition of the plan or health insurance coverage, other than:
- the exclusion or coordination of benefits;
- a permitted affiliation or waiting period; or
- sharing requirements that apply.
Insurers may not put a requirement or limitation on benefits for out-of-network emergency services that are more restrictive than those that apply to in-network emergency services.
Note: The rules for emergency services do not apply to grandfathered plans. However, other federal and state laws related to these patient protections may apply regardless of grandfather status. These changes are effective for plan years beginning Sept. 23, 2010. For more information on health care reform, visit www.healthcare.gov.
- How will I know if my insurance will pay my bills?
Some health plans require certain services to be authorized, or pre-certified, before the patient receives them, however this should not apply to emergency visits like those mentioned above. The best thing you can do is to know your health plan’s requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly.
- I have no insurance. How much will my visit cost and when am I expected to pay?
If you call us prior to your visit and let us know why you are coming in, we can ESTIMATE the cost of your visit. We cannot guarantee any fees until after you have had your appointment. Payment is expected at the time of service.
Please call 855-376-2496 for more information.
- Do you offer any discounts for self-pay patients?
Yes, we offer an affordable cash fee schedule for self-paying patients and we offer special discounts for students.
- How will I know how much I owe?
Your insurance provider will send you an Explanation of Benefits (EOB) notice that details the amount it has paid, any non-covered or denied amounts, and the remaining balance that you are responsible for paying to Complete Women Care for professional services or to the CWC Emergency Center for facility fees. Review your EOB carefully, compare it to your Complete Women Care and Emergency Center billing statement, and call your insurance provider or a Complete Women Care billing representative right away if you have questions or concerns.
- Why am I getting two separate bills?
Just like a hospital, you will receive two separate bills from CWC. These will include:
- A professional physician service from Complete Women Care. For questions about the professional service fee please call the CWC Billing Department at 562 424 8422 ext. 6004.
- Facility service fees from the CWC Emergency Center. If you have questions about facility charges please call the EC Billing Department at 310 469 5111.
- Whom do I call if I need my bills to be explained?
For professional physician service fees from Complete Women Care, please call the CWC Billing Department at 562 424 8422 ext. 6004, Monday – Friday from 8:00am – 5:00pm.
For facility service fees from CWC Emergency Center please call the EC Billing Department at 310 469 5111, Monday – Friday from 8:30am – 5:00pm.
- Can I pay online or over the phone?
You can pay over the phone or online for the professional service fees from Complete Women Care. If you already have a Patient Portal account, please log in, click on billing, and you will be guided through the payment process.
For facility service fees from the CWC Emergency Center you can pay by mailing a check or with your credit card by calling 310 469 5111, Monday – Friday from 8:30am – 5:00pm.
Fees for Uninsured Patients
All other and additional services are priced at the Medicare allowable rate
- In most cases an ultrasound is needed
- Lab fees can be obtained from Path Inc. If the payment to Path Inc is paid at time of service, the service fee is reduced